We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@socialtapreviewcards.com.au. After that we will send you an email with next steps including the return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@socialtapreviewcards.com.au.
Returns for Custom Products:
Our return policy applies exclusively to non-custom/non-engraved products and allows for returns within 14 days of receiving your item. This means you have a 14-day window to request a return.
To initiate the return process for a pre-made design, please follow these steps:
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Contact our customer service team: Within the 14-day return window, please get in touch with our customer service team to initiate the return. You can reach us by phone, email, or through our website’s contact form.
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Provide order details and reason for return: When contacting our customer service team, please provide your order details and the reason for the return. This will help us process your request efficiently.
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Return shipping: You are responsible for the cost of return shipping. For your convenience and security, we recommend using a trackable shipping service to ensure the safe delivery of the item. Please include the return authorization number on the package to facilitate the return process.
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Inspection and refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is in its original condition, we will issue a refund to your original payment method within a reasonable timeframe.
Returns for Pre-made NFC Card Designs:
Our return policy applies to pre-made designs and allows for returns within 14 days of receiving your item. This means you have a 14-day window to request a return for pre-made designs.
To initiate the return process for a pre-made design, please follow these steps:
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Contact our customer service team: Within the 14-day return window, please get in touch with our customer service team to initiate the return. You can reach us by phone, email, or through our website’s contact form.
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Provide order details and reason for return: When contacting our customer service team, please provide your order details and the reason for the return. This will help us process your request efficiently.
-
Return shipping: You are responsible for the cost of return shipping. For your convenience and security, we recommend using a trackable shipping service to ensure the safe delivery of the item. Please include the return authorization number on the package to facilitate the return process.
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Inspection and refund: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is in its original condition, we will issue a refund to your original payment method within a reasonable timeframe.
Returns for Custom Designs/ Custom Business Cards:
Please note that we do not offer returns for custom designs. Customised products are specifically tailored to individual customer requirements, making them unique and personalized. We are unable to accept returns unless there is a manufacturing defect or an error on our part.
In the rare event of a manufacturing defect or error with a custom design, please contact our customer service team immediately. We will work with you to resolve the issue promptly. Please provide relevant details and supporting documentation to help us assess the situation and provide appropriate assistance.
Exceptions and Special Circumstances:
In certain exceptional cases, such as damaged items during shipping, incorrect items received, or other specific circumstances, we understand that returns may be necessary. We will handle such returns on a case-by-case basis. If you encounter any of these situations, please contact our customer service team as soon as possible, and we will do our best to assist you.
We value your satisfaction and aim to provide excellent customer service throughout the return process. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@socialtapreviewcards.com.au.